The Wallet is a core service that let you charge funds and use it on apps for ongoing payments and fees. The Wallet shows a balance generated by mainly three causes:
- Request Handling Fee (RHF) - this is the fee (commission) we bill from Helper for locking a request. Each time user lock a request we bill one RHF from user's wallet. The cost of one RHF is currently $1, therefore an amount equals to $1 will be charged from your account's wallet.
- Prepay Card - when user purchase a prepay card, we recharge the wallet with the amount paid by user. We add this amount a 25% bonus
- System credit that may includes: credit generated by coupon, by referral program or by system admin.
Note that the wallet only represents your balance as generated by usage, prepay cards and credits. It does not hold real money, therefore you can't convert the balance back to money. A credit apply to wallet can not be withdraw. If you got some credit you can't withdraw and get money instead.
In the case of Prepay card, you may ask a refund as explained here, and we will deduce the refund amount from wallet, still, the refund does not include either prepay bonus, or credits loaded yo your wallet. Any credit or bonus, can be used internally only for using the app or in the future buying advanced features.
Charging the wallet and making payment
To charge the Wallet with Prepay card or making a payment for usage, you use PayPal from Payment View provided by app.
When you make a payment through app's payment view, we get notification about the payment in our services, and once your identity is verified we load your wallet and update the balance in according to payment amount and currency.
If the currency used for payment is not the same as currency set fort your wallet, as defined in user profile, we calculate balance, using an exchange rates we receive from external provider.
Note that the Wallet does not actually store money, neither credit card details. The wallet only holds a numeric balance field that is adjusted according to charges you made via PayPal and according to use paid features. In fact, the entire money transaction is handled by PayPal service we use to charge the wallet.
Verification of payments
When you make a payment using the Wallet pay view in one of our apps, we send with the payment a unique code that identify your account in our system. When our service is notified from PayPal about a payment, we use this code to identify your account and credit your wallet.
We also check to see if the PayPal email address reported by payment is the same as the one you defined in your profile. If its not the same we send you notification so you will know. It is recommended that you will set in your user profile the same PayPal address you intend to use for charging the wallet. It is however not mandatory.
Also, if for some reason you have two accounts on our services network, you can use the same PayPal account on both of them, and we will associate payments according to unique user code passed during payment.
In the future you will also use the wallet to purchase a advanced features. More details will be presented when these options will become available.