Request life cycle. Whether you are helper or requester it is important to understand the life cycle of requests and what is expected in each phases.
In-process - when helper approved by request, request status change to 'in-process'. During this phase, Helper and Request contact each other, using their profile details (this is what make profile details so important) and collaborate for working on the issue specified by request. Parties may collaborate using any approach they find to be convinient. They can use tools provided by the requests app, but will probably want to use additional tools too. Requests does not dictate the collaboration course. Instead it aim to provide a content-glass based collaboration tools as part of its evolution. Using these tools is optional.
Note that it may happen that parties does not manage to solve the issue. To allow a request to be available for other helpers, the helper may abandon the request. Abandoning the request will put it back in the pending mode.
Copyright 2021 - Rhizome Networks LTD